COOKIE POLICY | Paignton Zoo

Libéma Zoo PG Operations Ltd (‘Paignton Zoo’) is an associated company of Libéma Exploitatie B.V. (‘Libéma’). Libéma and its associated companies attach great value to the protection of your privacy. We use cookies and similar technologies to help our website function properly, to understand how it is used, and, where you choose, to personalise content and marketing.

In this Cookie Policy, we explain what cookies are, which cookies we use, and how you can manage your preferences. We reserve the right to change this Cookie Policy. The most up-to-date version will be available on our website.

1. What are cookies?

Cookies are small text files that are placed on your computer, tablet or phone when you visit a website, provided your browser settings allow it. Cookies do not harm your device or the files stored on it.

In this Cookie Policy, “cookies” also refers to similar technologies that store or read information on your device and achieve the same results.

2. Who is responsible for cookies used on this website?

Libéma Exploitatie B.V. (‘Libéma’), located at Graafsebaan 133 in (5248 NL) Rosmalen, The Netherlands, is the controller of the processing of personal data by all Libéma affiliated companies.

Some cookies on our website are placed by third parties (for example, analytics providers, advertising partners, and embedded media platforms). Where third parties process data for their own purposes, they may act as separate controllers under their own privacy and cookie policies.

3. What cookies do we use and why?

We use cookies for the purposes below.

Necessary cookies

Necessary cookies are essential for the website to function correctly and securely, such as enabling core features and protecting the site from malicious activity. These cookies are always active and cannot be switched off via our cookie settings.

Preferences cookies

Preference cookies allow the website to remember information that affects how the site behaves or looks, such as your preferred language or region.

Statistics cookies

Statistics cookies help us understand how visitors use our website by collecting and reporting information, typically in an aggregated or anonymised form.

Marketing cookies

Marketing cookies are used to track visitors across websites. They can be used to build profiles and display relevant advertisements and content, including through social media features. We place marketing cookies only if you give your consent.

4. What about Google Analytics?

We use Google Analytics cookies to collect information about visits and usage of our website.

We take steps to reduce privacy impact, including masking the last digits of your Internet Protocol (IP) address and disabling data sharing settings within the Google Analytics environment.

Where required, Google Analytics cookies will be treated according to your cookie preferences and will only be placed if you have given the relevant consent in our cookie banner or settings.

5. Do third parties set cookies on this website?

Yes. Some cookies may be set by third parties, for example:

• Advertising and social media partners, where you consent to marketing cookies

• Video platforms (such as embedded videos), where you consent to the relevant cookie categories

• Security and performance providers that help protect and deliver our website

The use of cookies by third parties is subject to the relevant third party’s privacy and cookie policies. We are not responsible for the content of, or processing by, third-party websites and services.

6. How can you manage your cookie preferences?

When you first visit our website, we show a cookie banner explaining the use of cookies and allowing you to set your preferences.

You can view, change, or withdraw your consent at any time via the cookie settings link available on our website (including at the bottom of this Cookie Policy and in the website footer).

Withdrawing consent does not affect the lawfulness of processing based on consent before it was withdrawn.

7. How do you turn cookies on or off in your browser?

You can also manage cookies through your browser settings, including:

• Blocking cookies entirely

• Allowing cookies only from certain websites

• Deleting cookies already stored on your device

Please note that if you disable cookies, parts of our website may not function as intended.

8. How long do cookies stay on your device?

Most cookies have an expiry period. This means they expire automatically after a set period and will no longer record data.

You can also delete cookies manually at any time through your browser settings. For more information, please refer to your browser’s help guidance.

9. Where can you find an overview of cookies used on this website?

A list of cookies currently used on this website is provided below. This may change over time as we update our website and suppliers.

10. Questions or complaints

If you have a question or complaint about our use of cookies, please contact us on 01803 697500 (weekdays 09:00 to 17:00) or contact our privacy team.

For more information about how we handle personal data, please see our Privacy Policy.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time. You can always access the current version via the link on our website.

Updated January 2026

COOKIE OVERVIEW

If you have questions about our Cookie Policy, please contact us on 01803 697500 during opening hours or email info@paigntonzoo.uk.

Updated: January 2026